After spending a year in Sidney, Christian Waltmann, our former Assistant Front Office Manager at the Breidenbacher Hof, a Capella Hotel, has returned as our Front of House Manager. Reason enough for another interview, I thought. As you know from previous posts on the Capella Blog, I love to get to know my colleagues a bit better, especially when they can look back at a long history at the Breidenbacher Hof, as Christian does. Just read for yourself:
You are no stranger to the hotel, what was your position before and what was the reason for your coming back?
After completing my apprenticeship, I started working at the Breidenbacher Hof in 2008 as a Guest Service Agent. In 2010, I was promoted to a Guest Service Coordinator and later to Assistant Front Office Manager. Then, I decided to spend one year in Sidney, but felt the urge to return home to Germany. When it comes to the hotel business, there has always only been one choice for me: The Breidenbacher Hof, of course! Luckily, I stayed in contact with the hotel the whole time during my year abroad and was informed about the free position as a Front of House Manager. It was just the right time to come back!
What are your daily tasks as the “Front of House Manager”?
Of course, it’s my job to ensure that operations at the Front of House run smoothly. This includes ensuring a warm welcome and proactively catering to all of our guests’ needs. I’m also in charge of planning the schedule for my team and I am always available to my team when they need me.
What do you like most about your job?
What I like most about my job is having the chance to meet so many people from all over the world on a daily basis. Also, I love to be in front of the Hotel, because my team and I are the ones who create the guests’ first as well as last impressions. That’s an honor!
What do you like about the Breidenbacher Hof, a Capella Hotel and why did you choose to work for Capella Hotels and Resorts?
I strongly identify with the philosophy of the Capella Hotel Group and their goal of surpassing the guests’ expectations and wishes and providing individual and personal service. Furthermore, I like the career opportunities at this expanding hotel chain.
What are your favorite places in Düsseldorf?
My favourite place to relax is the beautiful Rhine promenade. When it comes to meeting friends my favorite place is the brewery Kürzer on the Kurze Straße.