Get To Know Marie: Sales and Marketing Intern

Recently, I had the distinct pleasure of sitting down with Marie, our wonderful Capella Washington, D.C., Georgetown Sales and Marketing Intern.  Marie joins the Capella family from Australia and has very quickly made her lasting mark with guests and in D.C.  Coming from a family of hospitality professionals, Marie brings with her a wealth of knowledge and experience.

Marie Belean - Sales and Marketing Intern

Tell me about yourself. You are joining us for a 6-month internship from abroad, how has your transition to D.C. been?

I studied hotel management for three years in Brussels in which I gained a Bachelor degree.  During that time I did two internships.  The first internship was during my second year at Marriott Brussels, Belgium in HR and the second one was at Hyatt Regency located in Perth, Australia as an F&B attendant in Event Services.  During my time in Australia I decided to study a second degree, (International Business and Hotel Management) at the International College of Hotel Management in Adelaide.  In order to successfully finish my degree I have to do a 6 months industry placement which brought me to D.C.  So far it has been a very smooth transition although it required a lot of preparations to move to the United States.  This city and country is very different from Australia, but D.C has a lot to offer and I am looking forward to discovering more of its beauty in the next couple of months.

You have a special connection with Capella, can you tell me about this connection and why you are an admirer of the Capella brand?

My brother, Thomas Belaen, used to work for the Capella Hotel and Resorts in Cabo San Lucas together with our General Manager, Mr. Bustamante.  He always spoke with such high passion about his work and how excited he was to be a part of the Capella family.  During one of my holidays in Mexico I got the opportunity to visit and was extremely impressed with the service the staff had provided.  From that moment I knew I wanted to gain experience within Capella Hotels and Resorts.  Because of the connection with Mr. Bustamante, I was able to apply for an internship in D.C.

Sales and Marketing Intern

What do you love most about being a Sales and Marketing Intern? Are there any projects in particular that are especially appealing to you?

The Sales and Marketing department is new to me so every project is exciting and interesting.  There is always so much to learn and everyone on the team at Capella Washington D.C., Georgetown is available to help me get the most out of my internship.

What are your current top recommendations in Washington, D.C.? From museums, to dining, to a night out?

I have been here for a little over two months, and I still want to discover so much more about this fascinating city, but I love Georgetown and everything it has the offer.  I love walking around the National Mall with it’s impressive monuments and museums.  During the weekends, I find myself venturing off to DuPont Circle, as it has a lot to offer in dining and nightlife options, but my absolute favorite restaurant is Barcelona on 14th Street.

What advice can you give to guests traveling to Capella Washington, D.C., Georgetown from around the world?

The best advice I can give to guests is to try and get to most out of their visit.  There are so many exciting things to do and see in D.C. and its surrounding areas.  Capella Washington D.C., Georgetown offers many exciting tours and our Personal Assistants will be more than happy to give suggestions and arrange anything you may need to discover the city.

What do your future plans hold?

My main priority is to graduate in September 2016 from ICHM.  After that, I would love to continue working for Capella Hotels and Resorts and expand my knowledge and experience through this amazing hotel chain.

Thank you, Marie for sharing your D.C. experience thus far! I look forward to hearing more!

2012 General Manager’s Meeting

One of the things that makes Capella unique is our culture.  And to make sure that our culture remains common, we have the Canon Card to remind us of our basic tenants and beliefs.  That, in conjunction with our daily lineup, helps to ensure that each Capella property is making the same commitment day in and day out.  Of course at the property level, this commitment is passed down from the General Manager to the rest of the Capella family.

The Capella General Managers and much of the Corporate Team. 

This past week the General Managers had the opportunity to come together.  I was lucky enough to be included in on these meetings and thought I would give you an idea of what takes place during them.

The General Managers Meeting is a time of alignment.  In addition to each properties GM, members from the Corporate Offices meet together to discuss company philosophies, standards, goals and much more.  It is a time to discuss the systems that are created to fulfill guests’ desires.

I love hearing stories from each of the properties and seeing how there is a real give and take between everyone present.  As Vice President of Sales, Mr. Kit Pappas observed, “Have a problem?  I guarantee that another hotel has faced and solved that same issue.  All you have to do is ask!”

Isiah Thomas surprises the General Managers with some inspiration.

Another highlight from the conference was a surprise visit from basketball legend Isiah Thomas.  We were all excited to be in the presence of basketball greatness!  For me, Mr. Thomas’ emphasis on knowing our tenants and allowing them to guide every action was particularly poignant.

At the end of the week I asked our Chairman, Mr. Horst Schulze, what he took away from the meeting.  His answer, “Based on our customer and employee satisfaction and the commitment of our leadership, it is clear that we are on the way to becoming the global leader in the hospitality industry.”  Clearly, it was a very successful meeting!