If you’ve had a chance to visit the About Us page here on the Capella blog, then you may have read our Zeitgeist. But did you know this is only one element of our Canon Card?
In addition to our Zeitgeist, the Canon Card also contains Capella Hotels & Resorts mission statement, service standards and the canon itself. Not only does every employee have access to the card, but it is also something that is considered part of our uniform. That’s right, regardless of title every member of the Capella team is expected to carry a Canon Card.
The Card is exactly that, a card with eight faces that folds up to the size of a business card. The Canon is our law. It aligns each of us behind the philosophy that is Capella and is an integral part of our philosophy. This system speaks to our integrity and our value systems. It is so central that at every property and even here in the corporate offices, we begin every shift with a meeting where an element of the card is discussed. This is an opportunity to be continually reminded of who we are and what is expected of us.
I love the practice of lineup as well as the card, because they are a reminder that we all share a common goal and a road map for how to achieve it. I am just as connected to a dishwasher at Capella Singapore as I am to an executive assistant at Breidenbacher Hof, A Capella Hotel—even though I am based out of our corporate office in Atlanta, Georgia! We all have ownership in making sure that the services we provide are unmatched.
I wanted to share the Canon Card so that everyone could get a better idea of what it means to be part of this team.