A Very Special Zeitgeist Award Nomination

As I shared in the past, every three months we present our Zeitgeist Award to an employee who embodies the tenants of our Zeitgeist: exclusivity, loyalty, experience and legacy.  This time, we had an extraordinary nomination from one of our apprentices, Helge Unterweg, who wanted to thank the entire kitchen team here at Breidenbacher Hof, A Capella Hotel.  Everybody was so overwhelmed by this nomination that I simply had to share this with you:

Helge Unterweg In The Kitchen“The clock strikes 4:45 in the morning, this is the time the early shift reports to start breakfast service.  Time flies: the buffet is set up and then joyfully serving, serving, serving: Eggs Benedict, scrambled eggs, a battalion of fried eggs, gluten-free pancakes – with enthusiasm the kitchen makes everything our guests desire.  Handling everything with perfect execution.  It is now 9:30am and the next shift arrives.  They support the breakfast service, while starting to arrange the kitchen for lunch, prepping the dish of the day…and then get again joyfully serving, serving, serving – steadily in great mood, because they love what they do.

After lunch (as we all know after service is before service): cleaning the kitchen, and again arranging- now for dinnertime. And all are looking forward to serving, serving, serving!  The night shift arrives punctually to complete the 24 hours cycle.

Along the way and throughout the services much more is happening.  From encouraging the staff with food, signing reports, mentoring an apprentice, writing the service schedule for the next week, making the order for the next day, tasting new dishes, preparing a food show, preparing events, taking part in many meetings…the team completes everything with an impressive passion and affectionate addiction.

Herewith, I nominate the whole kitchen team: the apprentices, the Demi Chefs, the Chefs de Partie, the Junior Sous Chef and the Executive Chef.

Whether we will win the award or not: It is an honor for me to work with you! Thank you.”

Isn’t this beautiful?!  It really paints a beautiful picture of the behind-the-scenes of our kitchen team.

Eine Ganz Besondere Zeitgeist-Award Nominierung

Wie ich Euch bereits erzählt habe, vergeben wir einmal im Quartal einen Zeitgeistaward für Mitarbeiter, die in den vergangen Monaten herausragende Leistung gezeigt haben. Dieses Mal hatten wir eine ganz außergewöhnliche Nominierung eines Kochauszubildenden, der sich bei dem gesamten Küchenteam bedanken wollte. Ich war sofort begeistert, als ich diese Nominierung las und wollte sie unbedingt mit Euch teilen! Offenbar ist an unserem Helge Unterweg ein Schriftsteller verloren gegangen.

 Helge Unterweg In The Kitchen„Die Uhr schlägt 4:45 Uhr in der Frühe, der Frühdienst meldet sich pünktlich zum Dienst. Und plötzlich geht alles ganz schnell: Buffet aufbauen, Posten organisieren und freudig Schicken, Schicken, Schicken: Eier Benedikt, Rührei, ein Bataillon von Spiegeleiern, glutenfreie Pancakes – mit Freude macht unser Küchen-Team alles, was sich unsere Gäste wünschen. Alles stets in absolut perfektionistischer, akkurater, auf den Punkt gebrachter Ausführung. Nun schlägt die Uhr 9:30 Uhr, wenn der Spätdienst seinen Dienst antritt, unterstützt das Frühstück und beginnt seinen Posten aufzubauen; Mittagsservice, Plat du Jour… und wieder fröhlich Schicken, Schicken, Schicken – stets gut gelaunt und voller Leidenschaft.

Nach dem Mittagsservice (nach dem Service ist ja bekanntlich vor dem Service) ein wenig putzen und den Posten für den Abendservice vorbereiten. Alle warten gespannt, um zu – na ratet mal – Schicken, Schicken, Schicken! Der Nachtdienst meldet sich pünktlich zu seiner Schicht um die 24 Stunden abzuschließen.

Nebenbei und außerhalb der Servicezeiten geschehen noch viel mehr Dinge: Das Personal mit Personalessen begeistern, Berichte unterschreiben, seinen Aufgaben als Azubipaten nachkommen, Dienstpläne schreiben und ausdrucken, Bestellungen machen, neue Gerichte testen, Foodshows vorbereiten, die Äpfel im Living Room auffüllen Banketts vor- und nachbereiten, Berichte schreiben und Azubimeetings besuchen…

Hiermit nominiere ich das Küchenteam für den Zeitgeist-Award für das zweite Quartal. Vom Auszubildenden im ersten Lehrjahr über den Demichef und Chef de Partie über den Junior Souschef bis hin zum Küchenchef.

Ob wir den Zeitgeist-Award gewinnen oder nicht: Es war und ist mir eine Ehre mit euch zu arbeiten! Danke.“

Ist das nicht schön?!

The Capella Diaries: Diary Of A Housekeeper

One of the most magical things about working in a hotel is witnessing how the whole team works together to meet the personalized needs of all our guests.  This is especially true at Capella Singapore, where we take all our guest preferences to heart.

Diary of A Housekeeper

This episode of the Capella Diaries, I follow Maidin Rhazzamir Nicolas, affectionately known as Rhazz, as he goes about his daily duties as Housekeeping Assistant Manager.  What I discovered during my day with him was remarkable.  Rhazz’ passion, enthusiasm and love for his job was clearly evident, and so was the teamwork and camaraderie that he shared with his colleagues from other departments.  It made me proud to work here at Capella Singapore!

Diary Of A Housekeeper:

Behind The Weddings At Capella Singapore

My team and I are working on a social media video project to showcase the excitement that takes place behind the scenes at Capella Singapore.  In this reality mini-series, the camera follows the staff from five departments closely to allow viewers to experience a day in their shoes.

One of the five episodes will feature Weddings Manager Charlene Hendricks to find out the tricks of her trade and in the process I learned just how passionate she is about her job.

I followed Charlene to her meetings to discuss the wedding menus, cake and decoration. There is an overwhelming number of details to coordinate!  Everything from choosing the table linens to bridal march rehearsals and wine selections and much, much more.

As no two love stories will never be the same, no two weddings are alike at Capella Singapore.  Charlene uses each couples suggestions as a jumping off point and then helps to articulate them in a way that captures the couple’s uniqueness.

As the sun set against the glorious backdrop of violet and orange hues, I filmed on as Charlene, filled with emotion, watched one of her brides walk down the aisle.  It is apparent to me that Charlene has become more than just a wedding planner to the couple; they have formed a friendship that will add a special chapter to Charlene’s love for her craft.

I am so excited to share my day with Charlene, so that you can get to know more about her and team behind the weddings at Capella Singapore.  In the meantime, I hope you enjoyed the sneak peek!

Before The Light Changes At Capella Singapore

Last week we had a photoshoot here at Capella Singapore, as we update some of our brand photography.  Needless to say that it was a very interesting experience, being up and about the hotel at sunset and again before the break of dawn, just to catch that one spectacular moment where the light casts the perfect shadows and reflections.

Taking a walk in the early hours of the morning is almost surreal and it really brought a whole new perspective.  If you ask me, this is really what life is like behind the scenes in a hotel.

At 5am, the kitchen is already bustling with busy chefs and culinary assistants whipping up the perfect breakfast spread.  As I pass through the kitchen, I catch a delicious aroma of fresh pastries— the perfect way to start a morning!

Over at the lobby, all is quiet except for the occasional guest checking out for an early morning flight and the brisk business traveller looking for a cup of coffee in the library before heading out for a day of meetings.

Outside by the pool, our hardworking housekeeping team is diligently clearing the pool from all the fallen leaves and twigs, the evidence of a midnight shower.

Daybreak here at Capella Singapore is indeed breathtaking.  Perched high up in one of our rooms, where the balcony overlooks the gleaming waters of our cascading pools and the magnificent South China Sea, is where the photoshoot begins.  After the intricate set up and the photographer finding the right angle, we wait for sunrise.  As dawn approaches, the skylights begin to change, ever so slowly that you don’t even realise how much it’s changed.

It’s just before 7am and our photographer springs to attention, sensing that the light is just about right.  A few shots are taken, each shot notably different from the previous one.  In just 15 minutes, the shoot is done, the light has changed and morning has come. Who could have imagined that only a moment ago, the pool side still glowed in the semi dark sky and now it glistens in the morning light.

The next time you’re in town with us, consider taking an early morning stroll about the grounds and enjoy the fresh sea breeze.  It’s really peaceful and calm and an experience unlike any other.

2012 General Manager’s Meeting

One of the things that makes Capella unique is our culture.  And to make sure that our culture remains common, we have the Canon Card to remind us of our basic tenants and beliefs.  That, in conjunction with our daily lineup, helps to ensure that each Capella property is making the same commitment day in and day out.  Of course at the property level, this commitment is passed down from the General Manager to the rest of the Capella family.

The Capella General Managers and much of the Corporate Team. 

This past week the General Managers had the opportunity to come together.  I was lucky enough to be included in on these meetings and thought I would give you an idea of what takes place during them.

The General Managers Meeting is a time of alignment.  In addition to each properties GM, members from the Corporate Offices meet together to discuss company philosophies, standards, goals and much more.  It is a time to discuss the systems that are created to fulfill guests’ desires.

I love hearing stories from each of the properties and seeing how there is a real give and take between everyone present.  As Vice President of Sales, Mr. Kit Pappas observed, “Have a problem?  I guarantee that another hotel has faced and solved that same issue.  All you have to do is ask!”

Isiah Thomas surprises the General Managers with some inspiration.

Another highlight from the conference was a surprise visit from basketball legend Isiah Thomas.  We were all excited to be in the presence of basketball greatness!  For me, Mr. Thomas’ emphasis on knowing our tenants and allowing them to guide every action was particularly poignant.

At the end of the week I asked our Chairman, Mr. Horst Schulze, what he took away from the meeting.  His answer, “Based on our customer and employee satisfaction and the commitment of our leadership, it is clear that we are on the way to becoming the global leader in the hospitality industry.”  Clearly, it was a very successful meeting!