Tobias Schall is Director of Rooms here at Breidenbacher Hof, A Capella Hotel. I was always curious what the position encompasses, so I thought I would take this opportunity to learn a bit more. I found out that he has a very exciting and vital position—full of responsibilities. Undoubtedly you will be as impressed as I was.
In your role as Director of Rooms what are your duties?
I am responsible for everything that deals directly with the hotel rooms: the front desk, the bell boys, our call center and housekeeping. I also oversee things like the public domains, including ordering flowers and the like.
What do you like most and how do you motivate yourself?
The contact with our guests is very exciting and dynamic. Every day there are new wishes and desires to be met. Every morning, I set my own goal: To give our guests a second home and to enthuse them. This is my motivation.
Have you always dreamed of working in the hotel business?
During 11th grade we had a career day. The intention was, to find out your own strengths and weaknesses to discover the perfect job. I found out that I perfectly fit into the service industry, so I decided to take on an apprenticeship and I loved it! The hotel business connects a lot of different tasks I like, for example to care about guests, to organize the flow of work and the possibility to work in different countries.
What do you like most about Dusseldorf and the Breidenbacher Hof?
Dusseldorf is my hometown! My family still lives here and I first heard of the Breidenbacher Hof when I was very young and this huge magnificent building has always fascinated me. I was working at another Capella Hotels and Resorts property when I heard they would be taking over the Breidenbacher Hof. I jumped at the chance to work in a hotel with such rich history.
So you have not always lived in Düsseldorf?
No! After school I moved to Berlin for my apprenticeship in the hotel trade at the hotel Adlon. From there I worked all over the world. I’ve also lived in London, Rome, St. Moritz, Washington D.C. and Velden. Working in this industry has allowed me to see the world! But it is nice to now be at The Breidenbacher Hof. I am very happy to be back in my hometown Dusseldorf and near family and friends. However if a new opportunity arises, I am ready for the adventure.
What is your advice to someone moving to a new country?
Trust the people, who are local. I always got the best advice from the hotel that I went to work for and the people who have already been there for a while. It just makes it much easier than to start from scratch.
What should every visitor to Dusseldorf experience?
The city is full of culture and places to see. Obviously we have the famous “Königsalle”, one of the most known shopping streets in Germany. And I always send our guests to my favorite local breweries to grab something to eat and to try our legendary Altbier.